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Industry News(HKTDC Electronics, Vol 05,2001)

Vol 5, 2001

Industry News

Globalization Causes Surge Of KM Investment In Asia

Super Cyber Centre Debuts

Banking On-Air Solution Makes Customers Financially Mobile


Globalization Causes Surge Of KM Investment In Asia

Factiva president Clare Hart says strategic knowledge management keeps companies ahead of competitors.

THE Asia-Pacific region is experiencing a surge of investment in knowledge management caused by globalization, says Factiva president and chief executive officer Clare Hart.

Speaking at a recent knowledge management (KM) seminar in Hong Kong, at which the new enterprise-wide Factiva.com news and business information service was launched, Hart outlined how companies turn to KM as an enterprise-wide strategy to outpace competition.

"In leading-edge companies, experts are widespread throughout the organization and cross-border teams are becoming commonplace. Companies need to be sensitive to local markets, but aware of worldwide conditions, prices and inputs affecting business," Hart said.

"As organizations become more decentralized, getting the right information to the right people is critical. KM is becoming the key to information flow. Companies are realizing that good knowledge management helps to gain a competitive edge in the global business arena."

Hart outlined new technologies and methods being developed to improve the collection, organization and distribution of information. She highlighted the role of the newly formed Hong Kong Knowledge Management Society to educate local businesses about the value of KM.

"Hong Kong has an emerging role as a knowledge hub, where valuable business information and talented human resources are concentrated. As a city at the forefront of Asian business, it is encouraging to see Hong Kong making positive steps to educate about KM."

Hong Kong has many information-intensive service companies. KM creates opportunities to strengthen their ability to innovate, respond and compete through sharing and leveraging knowledge and expertise.

Hart says Hong Kong companies must focus on examining management processes and how they use, share and store information resources.

Factiva.com is a Web-based news and business information service. Factiva's Hong Kong operation, established in May 1999, supports various functions, including sales and marketing, content development, technical support and client servicing.

Super Cyber Centre Debuts

The recently launched Super Cyber Centre in Hong Kong proves highly popular, especially among young computer users.

PAN-REGIONAL Internet business services provider Asia Online shared the spotlight at the recent unveiling of a Super Cyber Centre in Hong Kong's Tsim Sha Tsui district.

A joint project of the Hong Kong Government's Home Affairs Department, Information Technology and Broadcasting Bureau and Information Technology Services Department, the new centre is the first of 18 such facilities planned for various Hong Kong districts.

The facility supplies residents with free computer time for general computing and Internet access, including links to the Government's Web-based Electronic Services Delivery system.

Located at the Canton Road Government Offices, the 500-square-metre centre has 101 personal computers available to the public for IT learning and development. Two classrooms allow non-profit organizations to stage IT awareness programmes. Free public training sessions are planned.

As the prime project contractor, Asia Online provided overall management, including system design. Five Asia Online engineers dedicated three months to related system integration, networking, cabling and configuration of hardware and software, including a content-filtering server and various levels of security.

The centre accesses the Internet via two 3-Mbps broadband lines linked to Asia Online's Tsuen Wan data centre, which also hosts the associated Web site www.scc.gov.hk.

"This is a great example of the solutions Asia Online provides so organizations can use the Internet as a productivity tool," said Asia Online technology director Jimmy Lam.

Hong Kong financial secretary Anthony Leung officially opened the Super Cyber Centre on 28 July.

Asia Online has offices in Hong Kong, the Philippines, Malaysia, India, Australia, New Zealand and the Chinese mainland.

Banking On-Air Solution Makes Customers Financially Mobile

Bank of Communications Shanghai computer division director Xie Weiguo (left) and Cyber On-Air business development vice-president Ringo Wong seal a partnership to develop mobile Internet applications.

CUSTOMERS with Bank of Communications Shanghai can access account details and conduct transactions via mobile phones, thanks to Cyber On-Air Group.

"Banking On-Air", a solution developed by Cyber On-Air, combines short messaging services (SMS) and WAP gateways with software applications, allowing banks to provide customers with wireless Internet applications that revolutionize how they do banking.

Cyber On-Air is the first Hong Kong wireless Internet applications software company to successfully launch a product and service in China's banking industry.

Bank of Communications Shanghai and Cyber On-Air also signed a memorandum of cooperation to develop more mobile Internet applications.

Cyber On-Air provides Bank of Communications Shanghai with a software solution tailored to its needs. Customers can do a range of transactions via their handsets, including checking balances, accessing account details, foreign exchange transactions and fund transfers.

It is a simple solution, requiring only a WAP phone. Furthermore, it is not limited by what mobile network operator a customer uses, thereby overcoming the limitations of SIM cards.

By deploying Banking On-Air, banks can build better customer relationships, reach more customers, offer faster, more flexible and convenient service and enhance competitiveness.

The Banking On-Air total wireless Internet solution can integrate with other wireless Internet solutions, like Equities On-Air, Insurance On-Air, Travel On-Air and Office On-Air.

"This perfect integration of WAP and SMS provides Bank of Communications Shanghai customers with real-time information at any time," says Cyber On-Air chief executive officer Ricky Choi.


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